Welcome to Glen Lyon HOA!

Glen Lyon Homeowners Association FAQs

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. This could be as simple as wanting to change a mailbox to wanting to put in a pool. Again, these are examples. In order to be in compliance and avoid any issues, please complete the architectural request form.

Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq. 

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee is made up of volunteer homeowners and are tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 14 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays, such as photos, details and contractor information.

What is the status of my application?

If you have not heard from the Architectural Review Committee or the Community Manager or  within 15 days from the date of submission and confirmation that the request was received, please submit a request via TownSq or email your Community Manager at  DGLHmanager@goodwintx.com. 

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. Please do not unsubscribe from receiving notifications, as you will not receive ANY going forward once that is completed. You can log into your profile and set up which notifications you want to receive. 

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes will be posted in the Documents section of TownSq once they are received from the Association Secretary.

Common Area Maintenance

What does the Association maintain?

Simply put, the Homeowner’s Association is responsible for common areas and landscaping, the monument sign and the brick walls that do not belong to the city of Plano.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include the location, a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

What is the trash/waste pick-up schedule for my community?

Trash and Yard Trimmings are collected each THURSDAY. You can find the most up to date information on trash collection by entering your address at this link. Dates for Recycling, along with what to recycle for the year of 2022 can be found here. 

What is the bulk pick-up schedule for my community?

The bulky waste schedule for the City of Plano can be found here. The link also shows what is accepted, what is not, the current schedule and links to contact them if there are questions. If a homeowner has any construction work done, any trash or debris should be hauled away by your contractor.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale, the HOA is not involved with mailbox issues.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a location, picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community once a month. Spot inspections are also completed by your Association Manager as necessary.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your communities’ name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.  

 

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Ashley Cooper, Community Manager: By phone at 972-402-5292. You can also reach her via email DGLHmanager@goodwintx.com


Compliance Team: Covenant violation related inquiries can be directed to dfwcompliance@goodwintx.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DGLH- Glen Lyon HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DGLH) in the memo section of your check. 

Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

What is my property code?

Your Property Code is DGLH

What is the Management ID?

6587

When is my assessment due?

Glen Lyon HOA Assessments are due twice yearly, on January 1st and July 1st. Late fees are posted onto a homeowners’ account on the 15th of the month that they are due. So for Glen Lyon, late fees would not be a factor until January 15th and July 15th, respectively. 

Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance. 

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance and so on.

Where can I find my account number?

You can find your account number in your transition letter, billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Swingle Collins and Associates 13760 Noel Road Suite 600 Dallas TX 75240 972.387.3000

Current policy dates are from November 14th, 2021 to November 14, 2022.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered by visiting the Community Archives website: https;//marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website: https;//marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered by visiting the Community Archives website: https;//marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered from the Community Archives website: https;//marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Currently, the HOA does not have specific guidelines about rentals. However, it is required that the homeowners notify property management that they are renting their home AND of the lease dates of the current lease. Tenants will need to be registered on TownSquare under the "tenants'' category so that they can receive the basic notifications about property-wide alerts. They will not be able to access a homeowner's balance or banking information or make service requests.  

What is the community's pet policy?

Per the City of Plano, homeowners are required to keep their dogs on leashes and pick up any waste from the pet. We kindly ask that any pet owners respect their neighbor’s ability to enjoy their home, and keep any excess barking, meowing to a minimum.

What is the community's parking policy?

Homeowners should park in the driveway of the property. Guests of properties can park in the open spaces. Please do not allow any construction or demolition or large vehicles to block the entranceway to any cul-de-sac or smaller residential area. If you have a project ongoing, you need to notify your neighbors of the work and be sure they are not affected by the trucks/vehicles that you will have coming in and out.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

Visit https://app.townsq.io/ais/sign-up

  1. Enter your Account Number and Zip code (Physical property address)
  2. Provide your email address and create a password 

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.